When you unpacked the item from Harbor Freight, you noticed that it was not the hardware piece that you’ve ordered. You need to return it but how? Is Harbor Freight return policy complicated?
You can return Harbor Freight online purchases to any of their stores for a refund or exchange within 90 days of purchasing the item. You need to bring the item with its original packing order or slip. They will gladly refund or replace the item.
It’s not difficult to return the wrong item to Harbor Freight. They follow a 30-day ‘no-questions-asked’ return policy for wrongly delivered items. As long as you have the receipt of the item, they will give you back your money or replace the item with the correct one.
Read on to learn more about the return policy of Harbor Freight, the procedure that you need to follow for this purpose, as well as some exceptions to their return policy.
Harbor Freight Return Policy
Refund or Replace Product within 90 Days
You can return an item that you bought online from Harbor Freight for a refund or replacement within 90 days of your purchase. Bring along the order packing slip to get your refund or exchanged item, and their staff will gladly replace the item or refund your money.
Follows a 30-day ‘No Questions Asked’ Return Policy
Harbor Freight follows a 30-day ‘no questions asked’ return policy for unwanted items. So, it is not that difficult to return a wrongly delivered item as long as you have the receipt. You can return it to any of their stores, not just the store where you bought the item.
Free Lifetime Warranty
Additionally, many products sold by Harbor Freight come with a free lifetime warranty. That includes all their hand tools. So, if the product fails because of mechanical failure, you can bring it back to them for an exchange any day you want – even if you don’t have the receipt.
For Wrongly Delivered Items
But for wrongly delivered items, you need to have the original receipt if you want your money back or want them to replace it. You should also observe the 30-day return or exchange window to avoid any difficulty.
What Are Your Rights to a Refund
Right to a Refund for Unwanted Purchased Items within 30 Days
The law of the land says that you have a legal right to a refund for unwanted purchased items within 30 days of your purchase. This law is an excellent addition to your statutory rights. It is prescribed in the Consumer Rights Act of 2015.
This law amended your right to reject a faulty product. It also entitles you to a full refund in nearly all cases, from a reasonable time to a fixed period. In most cases, this period lasts for 30 days.
Harbor Freight Follows a ‘No Questions Asked’ 0Return Policy
Harbor Freight is a chain of retail stores that maintains its headquarters in California, US. It is a privately held company that operates 1,000 stores in 48 states of this country. This company follows a return policy that says an unsatisfied customer can return the item online or any of its stores, with no questions asked.
Allows Return of In-store and Online Purchases within 90 Days of Purchase
The return policy of Harbor Freight is pretty straightforward. It allows you to return both in-store and online purchased items within 90 days of purchase. Please take note that shipping and handling charges are not refundable.
Additionally, some items are not included in the company’s standard 90-day policy. The company lists these products in its product-wise return policy.
How to Return an Unwanted Item to Harbor Freight
If you received an ordered item from Harbor Freight and it is not the one you need, you can easily return it and have it replaced or have your money back.
There are two methods that you can use to return the unwanted item:
Mail Back the Item
You can mail back the item to Harbor Freight. Of course, you need to mail it back in its original package, or if you have already opened it, make sure you put back the original sealing of the package you received.
You also need to call their Customer Support at 1-800-444-3353. Give them your order number and why you are returning the item. The person on the other end of the line will give you your Return Authorization.
You can call this number seven days a week from 6 a.m. to 6 p.m. Pacific Time.
Returning the Item to the Nearest Harbor Freight Store
If you think it’s not too much trouble for you, you can return it to a Harbor Freight outlet nearest you. You will find this outlet if you use the store locator of Harbor Freight on their official website.
Just be sure you have all the required documents, such as the original receipt or order slip, with you when you go to the store.
Things You Should Be Aware of Before Returning of an Unwanted Item
Before returning any item to Harbor Freight, you need to be aware of the following things:
- Shipping and handling charges are not refundable
- You cannot return some products if you have already opened the package. This is for safety reasons. For clarifications, you can call their customer service at 1-844-416-9141.
- Pay for a re-stocking fee for certain products.
- When returning an item to a physical store, you should give them a copy of the invoice slip or receipt of the item.
- Harbor Freight gives the store manager the right to refuse the return of the item.
- You can return purchased items for refund or replacement within 90 days.
Requirements for a Successful Return to Harbor Freight
While returning an unwanted item to Harbor Freight is not very difficult, it still has some special requirements for successfully returning the item. If you want to get a replacement or a refund of your money, you have to do only two things:
- Give them a copy of the packing slip or order.
- Give them back the item in its original packing and in a new and sellable condition.
If you have lost the original invoice or receipt, you can call Harbor Freight at 1-800-444-3353 and ask for your RA (return authorization).
Other Return Rules To Follow
Harbor Freight gives you two basic options for returning items that did not meet your standards.
- You can return it by mail, or
- To the nearest Harbor Freight outlet nearest you.
To ensure that you can return or replace your item, note the following:
1. Pay a 20% Re-stocking Fee
You may need to pay a 20% re-stocking fee for some items. This will depend on the problem you encountered with the item.
2. Present Valid Proof of the Purchase
Regardless of the return method you choose, you must present valid proof of your purchase.
3. Modified Return Policy for Certain Products
A modified return policy is given to certain products like pumps, sprays, and items that contain oil or gas.
4. Two Return Options
You are given two return options: get a replacement once you return the faulty item, or get a full refund of your money.
5. Shipping Costs and Handling Charges
Harbor Freight will not refund shipping costs and handling charges.
6. Options for Returning Unwanted Item
Harbor Freight gives you two options for returning the unwanted item. You can either return it by mail after you obtain a Return Authorization from the customer service or in person to any local outlet of Harbor Freight. Returning the item by email, phone, chat, or letter is not allowed.
Again, Harbor Freight Return Policy – can you return Harbor Freight items? You can return Harbor Freight purchases for an exchange or refund within 90 days of your purchase. Bring the item and its receipt.
Harbor Freight’s Convenient Return Approach
Harbor Freight has made it easy for customers to return their purchased items that did not meet their standards:
Order Online – Return In-Store
If an item you ordered online was not the correct item you received or faulty, you could return it to the local Harbor Freight store nearest you. You will receive your refund or get your replacement promptly just as long as you do it within the 90-day window that the company has prescribed.
Return the Item Even if You Lost Its Receipt
It does not matter if you had lost your original receipt when you purchased the item; you can still return it. But you have to do the following steps:
- Call the customer service of Harbor Freight. Their number is already given above.
- Ask for a Return Authorization
- Once you get the RA, return the item.
Return the Item to Any Harbor Freight Outlet
You don’t need to return the unwanted item to the same outlet where you bought it. Just use the company’s store locator to find the outlet nearest you and return the item there.
Re-stocking Charge Can Be Waived
Harbor Freight’s return policy requires that you pay a 20% re-stocking fee when you return an item. You can avoid paying this fee by doing the following:
- Item is still under manufacturer’s warranty
- Exchage your item for a better and more expensive item of the same product category
- Ensure that you have an unopened, sealed and sellable item
- Swap the item under an Extended Service Plan
Exceptions to Harbor Freight’s Return Policy
There are some exceptions to the return policy being implemented by Harbor Freight. Here are the exceptions:
1. Store Managers Have the Right to Refuse
The company gives its store managers the right to refuse the return of certain items according to the manager’s discretion.
2. 0Some Items Cannot Be Returned
Some items cannot be returned for safety reasons if their packages are already opened. If you encounter this issue, you need to call their customer service at 1-844-416-9141.
3. Flammable Gasses and Other Hazardous Materials Cannot Be Returned by Mail
In line with safety procedures, items that use flammable gasses or liquids and other hazardous materials cannot be returned by mail.
Again, some returned items are subject to a re-stocking fee.
Returning Pumps and Sprayers
Pumps and sprayers are items that are under a special category. For safety reasons, Harbor Freight follows a special procedure for their return.
If you ordered these products and didn’t meet your requirements, follow these steps to return them:
- Download the Pump and Sprayer Return Form from the official website of Harbor Freight.
- Verify the product you bought by referring to page 2 of the return form. Check if the item number or the product SKU is listed.
- Complete the return form and then email it at [email protected].
- Please be sure that all the required fields in the return form are filled up.
Refund Policy of Harbor Freight
If you choose not to replace the item but to get your money back, Harbor Freight has the following refund policy:
- You can make a refund through the original mode of payment. So, if you paid in cash, they will refund your money in cash. But if you used a check, they will give you a refund check.
- They will process your refund within 7 to 10 business days.
- Shipping and handling costs are not refundable.
Conclusion: Harbor Freight Return Policy
If Harbor Freight mistakenly delivered a wrong item to your address, you can return it for a refund or exchange within 90 days of your purchase. You have to bring the wrong item with you to any of their stores. Their staff will gladly refund your money or give you the right item.
Harbor Freight also follows a 30-day ‘no questions asked’ return policy for wrongly delivered items. So, it is not that difficult to return unwanted items to their store. Be sure to bring along the original receipt of the item so they can refund your money or replace it with the correct one.