Since its establishment in 1999, RockAuto has been a leading provider of auto parts in the United States and even in other continents. While they are known for their high-quality products, there will inevitably be returns. So, what is the RockAuto return policy?
RockAuto allows returns and refund requests within 30 days of receiving the item. Go to their website and look for Order Status and Returns. Here, you can file a claim for returning an item, including specifying why. You can also generate a return shipping label. As for the refund, they will be reversed to your credit card or issued as a store credit.
Read on to learn more about the RockAuto return policy, which will make it easier for you to file a claim and request a refund when necessary.
RockAuto Return Policy
At RockAuto, you have 30 days to initiate a return or refund. Start counting the days upon the receipt of the product. The timeframe should be more than enough for you to open, inspect, and try the product.
If there are any defects or problems in craftsmanship, take note of the things we’ll discuss below:
How to File a Return Request at RockAuto
While RockAuto’s website looks outdated, it has tons of features. Among others, what we like the most is how it allows buyers/customers to initiate a return request—no need to wait in line or call a customer service representative. You can handle everything on your own.
Once you are on the website, look for Order Status and Returns. You will find it somewhere in the middle of the website, next to Existing Order. After clicking, it will open another window, and this is where you can file the request to return an item:
- Enter your email address or phone number. It should match the information that you have provided during the order process.
- Alternatively, you can also input the specific order number. If you do not have a copy of the order number, there is a portion under the website that lets you input your email address or mobile number. Upon clicking, it will show a list of your ten most recent orders.
- A new page will open. Click Arrange a Return / Report a Problem. Input specific details of the return. You must specify the quantity, as well as the reason why you are returning an item. The drop-down menu will show some reasons, including: part not wanted, part didn’t fit, broken or defective, and shipped wrong part.
- Answer the questions that the system will ask about the return to complete your request.
- Generate a return label. This will be used for shipping the item back to the company without incurring any cost. Take note that you might be asked to return it to a store different from the source.
Who Will Pay for the Shipping Fee?
As noted above, you can make a return label so that the company will shoulder the shipping. Nonetheless, this is only applicable in the following situations:
- The item is defective upon receipt
- You got the wrong item
- The catalog information is incorrect
If you are not eligible for free shipping, you can still generate a label on the website, but you have to pay for the shipping cost. Feel free to choose a courier depending on what is most accessible and affordable for you.
For Orders Received More Than 30 Days
If you are filing for a return for an order received more than 30 days ago, then the warranty conditions will apply. The rules are specific to the manufacturer of the product you are dealing with. Most will have a warranty of at least one year. Read the full terms and conditions of the warranty to determine what is covered and what is not.
How to File a RockAuto Refund
At times, we might end up unhappy with the quality of our products online. It could be because the picture misled us or we did not like how it works. In these cases, many companies offer a refund, including RockAuto. Nonetheless, you need to go through the proper process.
Not All Returns Are Eligible for a Refund
Similar to filing a return, the process for a refund request is done online. You have to go through the Order Status and Returns and file your claim. Nonetheless, take note that not all returns are eligible for a refund. Read the terms and conditions to know if your order qualifies.
Depending on your orders, there are two types of refunds that you might receive. They can refund it straight o your credit card, which means that they will reverse the transaction. Alternatively, they can also issue a store credit to use on your next purchases.
RockAuto Refund Conditions
It is not enough that you file a refund. Chances are, the company will not approve every request they receive. So, make sure that your request meets the following conditions:
- Initiate a request within 30 days of receiving the item that you wish to return
- Provide a valid reason why you would like a refund
- The returned item must be in good condition unless it was defective upon receipt, which can also be the reason why you are returning it
- You cannot return any liquid from an open container, such as engine oil or paint
- Return the item in the same box that it came with, complete with the label or any other identification mark from the manufacturer
- Shipping costs are non-refundable unless RockAuto is the one at fault
How Long Does It Take for RoackAuto to Process Refund Requests
RockAuto will try its best to process refunds immediately after receiving the request. Nonetheless, their customer service team may be busy handling other requests, such as inquiries from buyers.
After issuing the refund, it must be visible on your account within two to three business days. If it takes longer, get in touch with RockAuto or contact your bank. Most of the time, the issue is outside of RockAuto’s concern.
How to Obtain a Replacement Part at RockAuto
Most customers who are filing a return request often have two goals. The first is to request a refund. The second is to ask for a replacement. The latter is often the case when the product does not fit:
1. Place a New Online Order Using the Same Part Number
If you request a replacement part, you can also do so under Order Status and Returns. One of your options is to place a new online order using the same part number. After this, you can process the return of the defective item then follow it up with a refund request. This is the best option if you want to receive the part immediately.
2. Choose to Arrange a Return/Report a Problem
If you choose this route, choose to Arrange a Return/Report a Problem and choose Broken/Defective/Warranty. Answer the subsequent questions and follow the further instructions. Upon receiving the defective item, they will issue a refund for the new time on your order list. They will also include the shipping cost, although it should be the cheapest option possible.
3. Send the Defective Part and Request a Replacement
Meanwhile, an alternative is to send the defective part and request a replacement to be shipped back to you. This is a simpler option but can take a while, so we do not recommend this if you rush to receive an item.
If you choose the second option, you should first file a request. RockAuto can track if the item you are returning is on its way to their facility. They will send out the replacement as soon as the item is on its way. You will receive an email once the shipping of the replacement starts.
Again, what is the RockAuto Return Policy? Following the RockAuto Return Policy, you can return your purchase within 30 days. Your purchase must be complete for a refund and should still have its original packaging.
Tips on How You Can Prevent Returning Items at RockAuto
While RockAuto makes sending items back to their store a breeze, it can still be a hassle. Such is especially the case if you need a part urgently, such as when repairing a car you drive to work daily.
Below are some of the best things to do to minimize the chances that you will be returning an item at RockAuto:
1. Call the Store
Look for the RockAuto store that is nearest to your location. It is good to talk to someone knowledgeable about your order. This way, you can explain the exact thing you need, minimizing the chances of ordering the wrong product. Their representative can help you make a well-informed choice.
2. Check the Specs
Numbers and technical details can be confusing, but they require careful evaluation when placing an order. For instance, if you need engine replacement parts, make sure it matches the old component you are taking out. Such will minimize the chances that you will be placing a wrong order.
3. Read Reviews from Other People
A common reason people end up returning items is when they are unhappy with the overall quality of the product. Take the time to read reviews from other users and learn from their real-life experiences. With such, you will already have a realistic expectation of how a specific item will perform upon receipt.
What Is RockAuto?
Based in Maddison, Wisconsin
RockAuto is a company based in Maddison, Wisconsin. The Taylor family founded it in 1999. From their love for cars to engineering knowledge, the family had a strong foundation, which helped in the success of their business. It has turned into a global entity with a robust presence in almost every continent except Antarctica from a small company.
Handle Products from the Most Popular Brands
Take note, however, that RockAuto does not manufacture the products that they are selling. Instead, they handle products from some of the most popular brands and bring them closer to their customers.
Products from RockAuto
Among others, here are some of the items that you can find in their physical and online stores:
- Garage tools
- Heating and cooling equipment
- Engine components
- Hardware parts
Conclusion – RockAuto Return Policy [Return and Refunds Explained]
At RockAuto, you have 30 days to return an item and request a refund. You can do this through their website, wherein you will also specify why you are sending back the item. Your refund requests will reflect as a reversal on your account transaction or as a store credit that you can use for your next order.
To facilitate a seamless process, you must meet the conditions that RockAuto specifies. Aside from meeting the necessary timeframe. The item must be in good condition unless it was damaged in the first place. You must also return it with the original packaging.