When it comes to purchasing auto parts online, two popular websites that come to mind are RockAuto and PartsGeek. Both offer a wide variety of parts for different makes and models of vehicles, but how do they compare? This article will take a closer look at the two websites and compare their prices, selection, and overall user experience.
RockAuto and PartsGeek are both well-known in the auto parts industry and have been around for several years. While they may seem similar at first glance, there are some notable differences between the two. For example, RockAuto offers a wider selection of parts, including hard-to-find and discontinued parts, while PartsGeek focuses more on offering affordable prices and wholesale deals.
Product Selection and Availability
Both RockAuto and PartsGeek offer a wide selection of auto parts and accessories for various makes and models of cars, trucks, and SUVs. RockAuto stocks over 4 million parts from more than 300 manufacturers, while PartsGeek claims to have access to over 10 million parts from over 1000 manufacturers.
RockAuto’s website allows customers to search for parts by year, make, and model of the vehicle, as well as by part number or keyword. The website also features a parts catalog with detailed descriptions, specifications, and images of each product. Additionally, RockAuto offers a parts interchange feature that allows customers to find compatible parts for their vehicles from other makes and models.
PartsGeek’s website also allows customers to search for parts by year, make, and model of the vehicle, as well as by part number or keyword. The website features a user-friendly interface with categories and subcategories for easy navigation. PartsGeek also offers a parts compatibility feature that allows customers to check if a particular part fits their vehicle before making a purchase.
Both RockAuto and PartsGeek offer a variety of shipping options, including standard, expedited, and international shipping. RockAuto ships from multiple locations across the United States, while PartsGeek ships from multiple warehouses located in different parts of the country. Both retailers offer tracking information for orders and have a customer service team available to assist with any questions or concerns.
Pricing and Discounts
RockAuto and PartsGeek are both known for offering low prices on auto parts. Both companies are online-only, which means they don’t have the overhead expenses of traditional brick-and-mortar stores. This allows them to offer their products at lower prices than their competitors. PartsGeek is known for offering wholesale prices on their products, which is a great benefit for customers looking to save money.
RockAuto, on the other hand, is known for having affordable prices when compared to other auto part sellers like Autozone. Both companies offer a variety of discounts and promotions throughout the year. RockAuto offers a 5% discount on all orders for customers who sign up for their email list. PartsGeek offers free shipping on orders over $50 and frequently runs sales and promotions on their website.
When it comes to comparing prices between the two companies, it really depends on the specific part and brand. It’s always a good idea to compare prices between the two companies to see which one offers the best deal for the specific part you need. In summary, both RockAuto and PartsGeek offer competitive pricing on their products and frequently offer discounts and promotions to help customers save even more money. Customers should compare prices between the two companies to determine which one offers the best deal for the specific part they need.
Shipping and Delivery
Both RockAuto and PartsGeek offer shipping options for their customers. However, the shipping costs and delivery times may vary depending on the location and the weight of the item.
RockAuto ships to over 100 countries and offers a range of shipping options, including Standard, FedEx, and USPS. The shipping cost is calculated based on the weight and destination of the item. Delivery times may vary depending on the shipping option selected, but customers can track their orders online.
On the other hand, PartsGeek ships to the United States and Canada only. They offer free shipping for orders over $50 and use UPS, FedEx, and USPS for delivery. The shipping cost is calculated based on the weight and destination of the item. Delivery times may vary depending on the shipping option selected, but customers can track their orders online.
Both stores offer same-day shipping for orders placed before the cut-off time. However, it is important to note that the cut-off time may vary depending on the location of the distribution center and the shipping option selected.
Overall, both RockAuto and PartsGeek offer reliable shipping and delivery options for their customers. However, customers should be aware of the shipping costs and delivery times before placing an order.
Customer Service and Support
Both RockAuto and PartsGeek are known for their excellent customer service and support. Both companies offer a variety of ways for customers to get in touch and resolve any issues they may have.
PartsGeek offers a call line for customer support and service to answer all the queries customers have. Customers can also call them if they need any help ordering auto parts online. The toll-free number for their customer service is 1-800-541-9352. Additionally, PartsGeek’s website includes a “Contact Us” form that customers can use to ask for assistance.
RockAuto offers several options for customer support, including a help center with articles and FAQs, a contact form, and phone support. Customers can choose a topic such as finding parts for their vehicle, choosing parts, placing an order, or help with existing orders or accounts. RockAuto’s customer service team is known for being knowledgeable and helpful.
Both companies have good customer support departments available to answer customer questions and resolve issues. However, some customers have reported longer wait times when calling PartsGeek’s customer service line, while RockAuto’s phone support is known for being efficient and helpful.
In terms of returns and refunds, both companies have similar policies. Customers can return parts within 30 days of purchase, as long as the parts are in their original condition and packaging. However, RockAuto charges a 15% restocking fee for returned parts, while PartsGeek does not.
Overall, both RockAuto and PartsGeek offer good customer service and support options. Customers can choose the company that best fits their needs based on factors such as wait times, phone support efficiency, and return policies.
User Experience and Interface
Both RockAuto and PartsGeek offer user-friendly interfaces that make it easy for customers to find the parts they need. However, there are some notable differences in the user experience between the two sites. RockAuto’s interface is straightforward and easy to navigate. Customers can search for parts by entering their vehicle’s year, make, and model, or by searching for a specific part number.
The site also offers a “Part Catalog” section where customers can browse for parts by category, such as “Brake/Wheel Hub” or “Fuel & Air.” PartsGeek’s interface is similar, but it has a slightly different layout. Customers can search for parts by entering their vehicle’s year, make, and model, or by searching for a specific part.
The site also offers a “Shop By Category” section where customers can browse for parts by category, such as “Engine” or “Suspension.” One area where PartsGeek seems to have an advantage is in its search results. When customers search for a part on PartsGeek, they are presented with a list of parts that match their search criteria, along with a photo of each part and its price. This makes it easy for customers to compare different parts and find the one that best fits their needs. RockAuto, on the other hand, presents search results in a table format that can be a bit overwhelming at first.
However, the table includes more detailed information about each part, such as the manufacturer, part number, and price range. Overall, both RockAuto and PartsGeek offer user-friendly interfaces that make it easy for customers to find the parts they need. However, PartsGeek’s search results are more visually appealing and easier to navigate, while RockAuto’s search results provide more detailed information about each part.
When it comes to choosing between RockAuto and PartsGeek, it ultimately depends on what you’re looking for in an auto parts store. Both have their pros and cons.
RockAuto is a great option if you’re looking for a wide selection of parts at low prices. Their online-only model allows them to keep their prices low, and their extensive inventory means you’re likely to find the part you need. However, their customer service can be hit or miss, and their shipping can be slow.
On the other hand, PartsGeek is a good choice if you prefer a more traditional shopping experience. Their walk-in stores allow you to see the parts in person before making a purchase, and they often have knowledgeable staff on hand to help you find what you need. However, their prices can be higher than RockAuto’s, and their selection may not be as extensive.
Ultimately, the choice between RockAuto and PartsGeek comes down to your personal preferences. If you’re looking for the lowest prices and don’t mind waiting for shipping, RockAuto is a great option. If you prefer to shop in person and value customer service, PartsGeek may be the better choice.