Shopping for a used car can be a hassle. You have to visit several car dealerships before getting the one you like best. But shopping for a car now is very convenient, with many online car dealers like Vroom. But is Vroom legit? How safe and reliable is it?
Yes, Vroom is legit. However, this online car dealer has received negative attention because of the delays in their deliveries and other issues. While they offer competitive prices, their customer service may not be to the liking of those who want to use an online car-buying platform.
An online car dealership review, DealerRater has given Vroom two customer satisfaction awards, one in 2015 and another in 2016. Vroom is currently one of the fastest vehicle buy and trade-in companies in the country. Customers with good credit scores can buy a vehicle in Vroom with just one call.
Read on to learn more about Vroom, if it is legit or not, and if it’s a safe and reliable car seller to deal with.
Is Vroom Legit to Sell a Car?
When it comes to legitimacy, Vroom is legit. However, this company has received so much negative attention from its clients because of their late deliveries and other issues. While Vroom offers competitive vehicle prices, its customer service has been found wanting.
Received Customer Satisfaction Awards from DealerRater
It is worth noting that Vroom may not fit the needs of some people who are looking for a convenient online car buying platform. An online car dealership reviewer, DealerRater, has given Vroom two customer satisfaction awards, the first was in 2015, and the second was in 2016.
One of the Fastest Online Car Dealerships in the United States
Vroom has now emerged as one of the fastest online car dealerships in the United States. Those with good credit scores can buy their vehicles in Vroom with just one call.
Buy a High-quality Vehicle within 15 days of Payment
If you live and work in the United States, you can buy a high-quality vehicle within 15 days of payment.
Vroom’s Customer Support Will Follow-up and Tracking Your Vehicle
As requested, Vroom’s customer support will do the follow-up and tracking of your vehicle. This company also offers hassle-free vehicle trade-ins for its clients. In that sense, Vroom is a very convenient way of purchasing your next car.
Can I Trust and Rely on Vroom?
Has More Than 6,000 Vroom Customer Reviews
More than 6,000 Vroom customer reviews have confirmed that it is a legit company. Vroom only offers pre-approval. This means that you have to place an order for the specific vehicle you want to purchase. Aside from this, Vroom also offers car financing to their clients.
Offers Buyer Protection by Conducting Offline Transactions
Vroom also offers buyer protection by conducting every buying transaction offline to protect their customers’ money. They also protect their customers’ data, and their website is malware-free. They do this to stop and prevent their customers’ data leakage.
Has Its Share of Scam Reports
Vroom also has its share of scam reports, but they are fewer than the positive reports they are receiving. Their scam reports include those from clients who haggled to exchange their cars. But Vroom does not offer this service. And for this, they are being labeled as scammers.
Is Vroom Safe or Is It a Scam?
Legally Established in August 2013
Vroom legally established its online car-buying platform in August 2013. That gives them the authority to operate as an online car dealership. Currently, Vroom is manned by more than 800 employees. It has already sold thousands of cars on its online platform.
Is Buying from Vroom Safe?
It is safe to assume that they will deliver the car you purchased at your doorsteps. After buying a Vroom car, you can drive it more than 250 miles, park it in your garage, and fulfill all the documentary requirements.
Vroom Replaces Damaged Vehicles
In addition, during the test week, Vroom will replace the vehicle immediately; if you find a fault that you didn’t see when you first inspected the vehicle.
Vroom’s Website Only Operates in the United States
Unfortunately for other countries, Vroom’s website only operates in the United States. As such, its legal deliveries can only be performed across the country. You don’t have to worry about being scammed since Vroom always honors its end of the deal.
Safe to Use Website
Vroom’s official website is also safe to use. It is free of any malware and does not malfunction in any way.
No Customer Data Is Uploaded Online
Vroom is working through paid checks for their sold vehicles to prevent the black web from using their website for scamming purposes. No customer data is uploaded online, which will compromise its payment method.
What Kind of Service Does Vroom Provide?
Moderate Customer Support
According to some reviews, Vroom’s customer support is moderate. Perhaps the Vroom complaints of customers have a part in doing with this. Typically, when a customer calls their service desk, it will take a customer support staff 20 minutes to pick up the phone.
And then, the customer service rep will only jot down the issues or whatever complaint the customer tells them. But they will not solve the problem right there. Complaints have been lodged where Vroom tried to extend the issue to avoid replacing the vehicle.
For instance, a car buyer didn’t like the vehicle delivered to them. They wanted to return the vehicle and get their money refunded. However, Vroom’s return policy says that an exchange will only occur if there are problems with the vehicle and not just a problem with choice.
Employs Hundreds of Employees Working in Its Customer Support Services
Vroom employs hundreds of employees working in its customer support services. This enabled them to provide excellent customer service. They sell more than ten brands of vehicles and serve thousands of car buyers each day.
Most Vroom reviews confirm that this company provides great support to its customers. However, it takes them more time to serve and handle customer inquiries.
How to Buy a Car from Vroom
Vroom’s Financing Options
If you want to buy a car from Vroom, you can do it in three ways:
- Through Vroom Financial Services, backed up by Chase Bank.
- Apply for a car loan.
- Through one of the partner lenders of Vroom.
No Need to Visit Brick and Mortar Car Dealers
By buying your car in Vroom, you don’t have to visit brick and mortar car dealers, which is tiring and time-consuming.
Vroom will deliver the vehicle to your doorsteps in less than two weeks. They deliver the vehicles to their customers accident-free, which helps them to earn trust and confidence for their online car dealership.
Payment Methods Accepted by Vroom
When a customer decides to buy a vehicle from Vroom, they are given several options to make their payments. They can pay with a check or online transfer.
When the payment is confirmed, and the paperwork is completed, Vroom will deliver the vehicle within 10 to 14 days. Here are the payment methods that Vroom accepts:
- Bank Wire
- Via Cashier
- Car Finance
- Bank Draft
- Credit Card
Does Vroom Have a Return Policy?
Yes, Vroom has a return policy. This policy applies within seven days of your date of purchase. But Vroom will only honor this policy if you drive your newly bought car within a range of 250 miles.
Vroom will not charge you any vehicle pickup fee if you have satisfied all their requirements. However, you won’t get a refund of the original fee you’ve already paid. If you buy another car through Vroom, you will pay another delivery fee again.
Can You Cancel an Order from Vroom?
Yes, Vroom also allows the cancellation of orders to purchase. But you should do it within 24 hours of the trial period. Vroom follows specific cancellation terms and conditions. They can turn down your offer and also refuse to pay back.
If you cancel your order, you will only get the amount you’ve paid for the vehicle and other refundable fees. Vroom is allowed not to pay back your processing fee, the non-refundable deposit, and the delivery fee.
Again, is Vroom legit? Vroom is a legit company that offers competitive prices. However, it has received negative reviews due to delivery and customer service issues.
Vroom’s Delivery and Shipping Process
Once you have paid and finished all the paperwork, Vroom will process the shipping or delivery. Expect your vehicle at your doorsteps within two weeks. One month is the longest time Vroom will ship your vehicle.
Actual Delivery Period
The actual length of your waiting period will depend on the purchase method you chose and the type of vehicle that you bought from Vroom. On average, Vroom’s shipping time takes about 14 days. It can be longer if the model you ordered does not belong in their range.
Vroom will choose the licensed truck driver who will deliver your vehicle. As soon as Vroom receives your paperwork, they will immediately schedule the delivery. The truck driver will use an enclosed van or carrier to deliver the vehicle.
Cost of Shipping
Regarding the cost of shipping, Vroom charges a $999 delivery charge. This is non-refundable. If the truck driver uses an open carrier, the delivery charge will drop to just $599.
Track Your Order
You can also track your order with Vroom. You can call them directly or send them an email inquiring about the whereabouts of your vehicle. Vroom delivers from 3,000 to 4,000 vehicles per month around the country. So, calling their customer service desk will probably help facilitate your delivery.
How to Sell a Car at Vroom
If you have a car that you no longer need but is still in excellent condition and very viable, you can use Vroom to sell it. This route is much more convenient since thousands of people will see your car who are browsing Vroom’s website for vehicles to buy.
Vroom simplifies the process of buying your car. They will provide you with a fixed price. You will be given a choice of receiving cash or a trade-in value that you can use to buy a new vehicle from them.
But be aware that Vroom only accepts accident-free vehicles. They use an inspection team that performs testing procedures. This is their way of ensuring that your vehicle can meet all their standards.
Vroom follows a procedure for selling cars. This procedure is as follows:
1. Fill Out an Online Application
You need to visit their official website and fill out their application form. Once at their webpage, click on the Sell/Trade link. You will be presented with an online form that you need to fill out. Provide accurate information about yourself and your vehicle.
Some of the things that you need to fill out in the application form are the following:
- The make and model of your car
- Its current condition
- The year it was manufactured
- Its VIN (vehicle identification number)
- Its accumulated mileage
- Any personal information they need from you
2. Get an Appraisal for Free
Once you have filled out the application form, Vroom will now take the time to evaluate your vehicle. Expect to hear from Vroom within 30 minutes of submitting your application. A Vroom agent will contact you with an offer of cash for your vehicle.
You are given seven days to review and consider the Vroom offer. You can either accept or refuse it. If you are satisfied with Vroom’s offer, you can proceed to the next step.
3. Upload Certain Documents of Your Vehicle
Upon your acceptance of the offer, Vroom will ask you to upload specific documents of your vehicle. You should do this within seven days. The documents required usually include the valid registration of your vehicle and a valid ID.
Vroom will check if the documents you provided are valid. Once they are sure they are legitimate, they will schedule a convenient vehicle pickup date and time for you and the company.
4. Arrange Your Vehicle Pickup
You are advised to plan a pickup time with the Vroom representative after validating your documents. Vroom will then come to the place you designated and pick up your vehicle on the scheduled date and time.
When the Vroom pickup crew arrives, you will be asked to sign paperwork to confirm the pickup. You must not leave the designated pickup place within the agreed period. The Vroom pickup specialist will also certify if your vehicle and its features are as you described.
5. Get Your Pay
Once they have picked up your vehicle, Vroom will issue a check to you within two to three days. Vroom usually sends the check in the mail to the vehicle owner after picking up the vehicle, but it takes two to three days before the mail reaches the mailbox.
You can also use the money to buy a new vehicle from Vroom’s inventory. This route is advantageous because there are no fees usually imposed by Vroom to vehicle sellers on its online shop.
You can sell your vehicle directly to Vroom instead of listing it on an online car shop.
Frequently Asked Questions
To help you get a better picture of Vroom, here are some of the answers to questions that are frequently asked about its legitimacy and reliability:
Is Vroom a Legit Car Dealer?
Yes, Vroom is a legitimate online car dealership. This company was established in August 2013 and has now grown into an operation that serves the needs of vehicle buyers and sellers all over the United States.
DealerRater, a car dealer review site, has given two customer satisfaction awards to Vroom, once in 2015 and again in 2016.
Is It Safe to Deal with Vroom?
Vroom employs more than 800 employees to handle the needs of its car buyers and sellers. Once you have done all the paperwork, they will deliver your car to your doorsteps within the prescribed period.
If you sell your car to Vroom, you will be paid within two to three days after completing your documentation.
Is Vroom Worth It?
Yes, Vroom is worth your consideration. This company is a legit online car dealer that has sold more than 250,000 vehicles in eight years. That should prove that you can trust this company when buying or selling cars.
Does Vroom Have a Return Policy?
Yes, Vroom follows a return policy for those unsatisfied with their orders. You can get this policy within seven days of your purchase date. There is a condition, though. You should not drive your car within a range of 250 miles before you return it.
Does Vroom Offer Test Drives?
Vroom does not offer the traditional test drives offered by other car dealers. But they offer something better. Vroom provides their clients seven days to test drive their newly bought vehicles so that they can assess the condition of the cars.
Suppose a car buyer discovers a fault in their vehicle within the 250-mile window that Vroom allows. In that case, the company will immediately replace the car or have the money refunded to the buyer.
In Closing: Is Vroom Legit? Is it Safe and Reliable?
Vroom is legit as legit can be. However, due to the delays in their deliveries, and other issues, they have received quite a lot of negative attention. Yes, they offer competitive car prices, but their customer service may not be for people looking for an excellent online car buying platform.
Yet, despite the negative reviews, people cannot question Vroom’s legitimacy. If you want to be sure about a company that sells consumer goods, you are advised to conduct your research.